The choice of corporate telephony is a real business issue, with consequences that should not be taken lightly. By making the right choice, you can strengthen several aspects of your business, such as optimising working time for your employees, reducing telephony costs and improving your company’s overall image. Strategically, you need to define the key criterion and then see what other relevant elements need to be taken into account. Once you’ve defined your list of needs, you can more easily compare the different offers on the market according to the chosen criteria.
Below, we’ve listed and described the key criteria for a business, which you can use to help you define your needs and prepare your project.
Optimise your operating costs
A company’s telephone equipment represents a major budget item. In fact, technological developments are making equipment more complex, more expensive, and more difficult to maintain (both hardware and software). What’s more, it’s not uncommon for employees to use two phones, one personal and one professional. As well as constituting a double investment, this practice contributes to the multiplication of smartphone production… which is extremely polluting. What’s more, the raw materials required for production are becoming increasingly scarce, with production sites farther and farther away. But the good news is that there are now telephony solutions that are part and parcel of digital sobriety. You no longer need 2 phones or 2 SIM cards to keep your personal and business communications separate. So don’t hesitate to opt for this type of telephony solution, which is both economical and eco-responsible !
Reduce your administrative management time
Your telephony solution should be part of your company’s optimisation process. More than just a supplier or operator, your telephony provider’s role will be to help you simplify the administrative management of your mobile fleet. So you’ll want a solution that centralises information and lets you manage telephone subscriptions independently, in real time. Only in this way will you be able to streamline the management of your fleet, putting an end to the proliferation of contracts and expense claims. It’s crucial that your telephony solution offers rapid (re)allocation of telephone numbers. You also need to be able to adapt the number of lines or licences at any time, to gain speed and agility. And if this (re)allocation of lines can be done without having to provide your employees with business cell phones and manage their respective contracts, even better! Finally, for even greater flexibility, opt for solutions with no set-up, maintenance or termination fees.
Increase your employees' productivity
Ergonomics and ease of use are factors not to be taken lightly when choosing your business telephony solution. Indeed, the implementation of a new solution implies a change in habits. This can lead to resistance on the part of employees, and consequently lower productivity. The success of the adoption or migration of a solution will also depend on the ability of your teams to get to grips with the tool. Your telephony solution must therefore be easy to use, ergonomic, user-friendly and in tune with today’s communication practices. The tool must make their work easier, simpler and more pleasant, so that they can focus on their work and not on managing the tool. What’s more, you’ll need to be able to monitor and analyse the use of the tool, so as to have the data you need to improve its use.
Improve efficiency with the right technology
Your business telephony solution needs to be based on innovative, reliable and comprehensive technology.
Innovative, to continually adapt to changes in the company and new ways of working. Communication devices need to reinvent themselves to provide solutions for new ways of working. Today, the challenge is largely to deploy technology that enhances employees’ nomadic pack.
Reliable, to benefit from a good telephone network. Imagine that one of your employees is working from his country home: he needs to be able to keep in touch with his colleagues, customers, suppliers…
Complete, to meet your needs and adapt to your evolutions. Communicate from abroad (without blowing your budget), make calls from a computer, transfer landline calls to mobiles… These are just some of the features you need for optimal business communication !
Ensuring quality communication for your teams
When choosing a telephony solution, reliability and quality of service are essential criteria. This ensures that your business calls are not interrupted. This could be detrimental to your productivity and customer relations. A high-quality, reliable telephony solution ensures optimum sound clarity. This eliminates and avoids problems of distortion or frequent interruptions, and enables smooth, uninterrupted conversations. Technology becomes an asset for your employees, who can feel more confident in their speech. They can focus on content, rather than on managing technical hardware surprises.
On the customer side, a reliable telephony solution boosts the confidence of your customers and business partners. When they can count on smooth, seamless communication with your company, they feel valued and confident. This in turn can help you develop a solid, lasting relationship. The quality of telephone service has a direct impact on the overall perception of your company. A positive caller experience creates a professional impression and strengthens your entire reputation.
A flexible solution for your diverse needs
It’s essential to consider the flexibility and scalability of your business tools. Flexibility allows you to adapt your phone system to your specific needs. Whether you need to add new users as your business grows, or customise functionality to suit your internal processes, a flexible telephony solution can meet these requirements.
What’s more, scalability is crucial for a growing business. You don’t want to be limited by your current phone system when you add new employees or expand your operations. A scalable telephone solution allows you to easily add new phone lines and effectively manage your growth. You’ll no longer need to go through costly and complex procedures.
By opting for a flexible, scalable telephony solution, you can adapt your phone system to your ever-changing needs. You can improve operational efficiency and reduce unnecessary costs associated with major changes.
Total security for your communications
Communications security is a critical aspect to consider when choosing a telephony solution. Business conversations can always contain confidential and sensitive information, such as financial details, business strategies and customer data. It is therefore imperative to protect this information from interception and unauthorised access.
A secure telephony solution must offer advanced features such as call encryption. This ensures that conversations are protected and cannot be intercepted by third parties. What’s more, the solution must be able to withstand Internet telephony (VoIP) attacks, which are becoming increasingly common.
Communications security plays a vital role in protecting your reputation and brand. By ensuring the confidentiality and integrity of your telephone conversations, you reinforce the confidence of your customers, business partners and employees in your ability to protect their sensitive information.
Attracting talent and committed employees
Put QWL (Quality of Life at Work) at the heart of your choice. This is an increasingly important concept for companies and their employees. The issue of well-being in the workplace has a considerable impact on employee loyalty and the company’s attractiveness to new talent. As a result, your corporate telephony solution will have to provide a real service to your employees: making work more pleasant, streamlining communication, encouraging the separation of work and personal life… What’s more, employees are becoming increasingly aware of the importance of disconnecting and recharging their batteries. In practice, however, this is no easy task, especially as our laptops and smartphones follow us everywhere… In this context, it’s vital to offer tools that encourage disconnection to reduce stress and overwork. Your corporate telephony solution will need to respond to this challenge. For example, you can enable your employees to switch to offline mode as soon as they leave the office.
Need a solution that meets several of your criteria ?
La téléphonie d’entreprise peut répondre à plusieurs optimisations de fonctionnement de l’entreprise, comme vu dans ces points précédents. Il faudrait pour vous définir le critère clé et ensuite les objectifs secondaires que vous souhaitez atteindre avec la téléphonie. Cela vous permet d’orienter dans le choix proposé et avancer plus rapidement. C’est vous qui définissez les éléments clés et pas les opérateurs qui viennent vous proposer leur solution à leur convenance. Idéalement, une solution de téléphonie d’entreprise peut apporter des améliorations aux multiples aspects du fonctionnement de l’entreprise. C’est un signe d’une proposition forte, innovatrice et bonne qualité.
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